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OYOYATRA's

FAQ

On OY, how can I book a rail ticket?

It’s simple to book a rail ticket on our website. All you have to do is type in the names of the places you’ll be visiting, your travel date and class, and the number of passengers you’ll be transporting. When you select Find Trains, a list of all available trains for that day and class will appear. After checking for availability, choose the train that best meets your needs and click Book. Then simply follow the on-screen directions to finish your reservation. It’s simply that simple.

I'm not sure how I'll figure out which station to use for my reservation.

An automatic look-up facility has been enabled for our clients’ convenience. To see trains departing from a specific city, type the city’s first three letters or its station code into the search box, and a list of all stations in that city will appear. You can then begin your search by selecting a specific station or all stations. You can even search for trains by providing only the three- or four-letter station code. For example, you can search for BCT in Mumbai Central.

How do I choose the Indian Railways class to book if I don't understand the different classes?

In Indian Railways, there are fundamentally seven different styles of seating. These are the following:
– AC First Class (1A): The most expensive ticket available. Passengers are seated in air-conditioned and roomy two- or four-berthed private cabins.
– AC 2 Tier (2A): Passengers sit in air-conditioned carriages that are divided into two or four cabins separated by curtains.
– AC 3 Tier (3A): Three-tiered compartments with air conditioning.
– First Class (FC): Passengers are accommodated in two- or four-berthed private, non-air-conditioned compartments that are roomy and well-suited for overnight trips.
– AC Chair Car (CC): Reclinable seats with air conditioning. Most intercity express trains, such as the Shatabdi, have it.
– Sleeper (SL): Like AC 3 Tier but without the air conditioning.
– Second Seating (2S): Seating on bench-styled seats that is not air conditioned.
When looking for trains, you must first choose a class. However, you may view a list of trains for a certain seating type by clicking on the option for that seating type on our search results page.

Is the seat availability and pricing information accurate?

The information on our site about seating and pricing comes directly from the Indian Railways Reservation System. We’ve cached the data on trains, routes, and rates on our site to make your search go faster. This data is updated several times each hour.

How do I get a list of stations along a specific route?

On Step 2, where the train search results are displayed, click the train name to see a full list of stations and their arrival and departure times.

What do the various booking statuses imply?

Any of the following three types of booking status are available:
– Confirmed: This indicates that your seat has been reserved and that you have received a confirmation number.
– RAC: This stands for Reservation Against Cancellation, which means you’ve made a reservation but won’t get a seat until the final chart is completed.
– Waitlist: This indicates that your reservation is subject to availability in the event that other travellers cancel their reservations.

Is it possible to board a train even after the chart has been generated if my ticket status is RAC?

If your ticket status is RAC, you can board a train. If a seat becomes available, it will be assigned to you. If your ticket status is RAC, you can board a train. If a seat remains open due to a passenger not showing up or cancelling at the last minute, it will be assigned to you.

I've heard that railways allow last-minute reservations. Is that something you can do on Yatra.com?

Tatkal ticketing is available through us, just like it is through Indian Railways. Customers can reserve tickets from the train’s tatkal quota two days before the train’s departure. Customers will also be charged an additional fee for tatkal services. Tatkal booking is not available on Yatra.com between the hours of 8 a.m. and 10 a.m., contrary to the IRCTC website and railway reservation counters. Please note that the senior citizen discount does not apply to tatkal reservations. More information about the Railway’s Tatkal Rules can be found here.

Why am I being asked to confirm the departure and destination stations throughout the ticket process?

You can use the OY website to look for trains between two cities. It is possible, though, that a city will have more than one station. In such circumstances, it is critical that we confirm your departure and destination stations in order to fulfil your reservation.

How can I see if a different set of dates is available?

If you want to check for availability for a different set of dates, you have three alternatives. To begin, use the Modify Your Search button to conduct a new search. The second option is to use the Previous Day/Next Day buttons in the search results box. You can use this to check availability for the next six days or the preceding six days. However, using the Next 5 Dates option below the availability status is the most convenient approach to check availability. The screen will show the seat availability for the following five scheduled departure dates for that train. You can make your choice and continue with the booking procedure from there.

What are the payment methods available on OY?

We currently accept credit cards, direct bank debits, and ITZ Cash card payments.

How can I be sure my credit card information is secure on your website?

OY is a secure site certified by VeriSign. When you transact on OY, all information you input is encrypted and delivered across a Secure Socket Layer (SSL) session to protect you from unintended information disclosure to third parties. You’ll note that the url changes from http:// to https:// as you travel from the passenger information page to the payment page. This indicates that you’ve switched to a secure channel.

What is my credit card's Card Verification Number (CVV)?

Credit card issuers have implemented the Security Code as a new security feature in an effort to lower the danger of Internet fraud. This number is only found on the card itself and never appears on sales receipts or billing bills. To prove that the card is in their possession, the cardholder must input the code number at the time of the transaction.

On my credit card, where can I find the Card Verification Number (CVV)?

Visa/MasterCard: Within the signature field on the back of your credit card, there is a three-digit code following the last four digits of your credit card number.

My purchase will appear on my credit card account under what name?

OyoYatra Pvt. Ltd will be charged for your purchase.

Will my browser's privacy settings have an impact on my Oyoyatra.com visits?

Oyoyatra.com has adjusted to practically all levels of your browser’s privacy settings, ensuring a smooth online experience. If you’re still having problems and suspect it’s due to your browser’s privacy settings, we recommend resetting it to default.

Why do I still see old bundles and deals on the website?

OY is always adding new content to its various categories. However, if you still see something that is past its expiration date, clear your browser cache to remove the old content.

What does it mean when I get a 'Invalid Certificate' warning?

Oyoyatra.com safeguards your online transactions using Verisign’s latest 128-bit EV SSL certificate. This certificate may not be compatible with your current web browser version. Please try a different web browser or update your current browser to the newest version.

Why does the website appear to be running slowly?

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